Customer identification

The patient can activate the Philips CareServant himself. For this he uses the standard package provided by the hospital. In addition, he can choose - in accordance with the hospital policy - to pay for extra options such as internet, video on demand and telephony services.
The patient is provided with a card for logging into the system. This loads his personal settings into the system: selected service package, balance amount, language and telephone number. Only the patient can use this card. If he is transferred to another ward, the card and the information on it travel with him. Even if the Hospital Information System is being used instead of the card.
And when the patient leaves the hospital, Philips CareServant will draw up the bill.